Return and refund policy- Please read before placing an order
Return & Refund Policy
Each Suits by V competition suit is custom made to you, therefore once you have placed your order and have submitted payment, your sale is final, whether payment received was partial or full. Should you have any questions or concerns, email firstname.lastname@example.org within 24 hours of placing your order for a refund to be issued.
IF PURCHASING A PRE-MADE SUIT
Just like with our custom made suits, all sales are final. Connectors used on suits are extremely delicate and should be handled with care. While we try and provide the best quality products for our customers, we are not to be held responsible for connectors that become broken once suit leaves our possession. Alterations can be made by Suits by V but customer is responsible for purchasing new connectors as well as any shipping costs.
Pre-made suits are sold "as is". These suits are great for someone who is in a hurry and wants to save some cash while still getting a beautifully made suit. Ladies are strongly encouraged to look at all measurements provided before ordering, as these suits are "ship ready" and alterations will not be made. That being said, all Suits by V suits are designed in a way that can easily be taken in (if too big) by your local seamstress.
To return your product, you should mail your product to: 3052 Barlow Crescent Dunrobin Ontario CA K0A 1T0
Once the item has been shipped, tracking numbers will be provided via an email confirmation upon shipment. Should there be any discrepancy as to the whereabouts of the shipped item, the customer is responsible for contacting Canada Post/FedEx with the referenced tracking number.
You will be responsible for paying for your own shipping costs when ordering a custom suit off the website. Shipping costs are non-refundable. These, along with taxes, will be calculated for you at the end of your transaction before you complete your payment. Any customs added onto the product upon arrival are not at the discretion of Suits by V and therefore the responsibility of the buyer.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that Suits by V has the right to decline/turn away orders at any given time, up to Suits by V's discretion.